Hackers from a third-party provider stole customer data

BOSTON (AP) — Hackers stole personal data including social security numbers, addresses and account numbers of KeyBank mortgage holders, the bank says, by hacking into a third-party vendor that serves several corporate clients.

The hackers obtained the information on July 5 after hacking into the computers of insurance provider Overby-Seawell Company, according to a letter that Cleveland-based KeyBank sent to affected mortgage customers.

KeyBank, which operates in 15 states and has about $200 billion in assets, did not say how many of its customers were affected or respond to any other questions about the hack. The statement said that on August 4, the company received a notice of data theft, and KeyBank’s systems and operations were not affected.

Overby-Seawell did not respond to phone messages and emails sent to executives asking for comment. In a statement sent Friday to the Associated Press, KeyBank said Kennesaw, Georgia-based Overby-Seawell “suffered a cybersecurity incident that compromised corporate customer data.” This was not specified.

According to its website, Overby-Seawell’s clients include banks, credit unions, mortgage brokers, finance companies and real estate investors. Its products include a tracking system for real-time insurance monitoring that can be integrated with other financial industry software platforms.

It is a subsidiary of the Breckenridge Group, also owned by Kennesaw.

In an Aug. 26 letter given to the AP by the affected mortgage holder, KeyBank said information obtained from the Overby-Seawell hack related to their mortgage includes their name, address, mortgage account number, and the first eight digits of their nine-digit social security number. insurance.

This is enough information for identity thieves to commit serious fraud.

“We are taking this matter very seriously and have notified all those affected,” KeyBank said in a letter.

KeyBank said Overby-Seawell has notified law enforcement and is investigating the breach with the help of third-party cybersecurity experts. He urged the mortgage holder to sign up for free fraud monitoring.

Copyright 2022 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or distributed.


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